Who you’re buying from
Hyde Family Jam merch is sold by Hyde Family Jam Merchandise & Tickets Ltd, company number 15667248, registered in England. Registered office: Cedar Lodge, York Road, Shiptonthorpe, York, YO43 3PH.
Questions about an order? Email hello@hydefamilyjam.com with your order number.
Getting your order
You choose how to get your order at checkout.
UK post
- We post to UK addresses only. Postage depends on what you order and is shown at checkout before you pay: £2.50 for CDs, £4 if there’s a T-shirt in your order, and £5 more for posters. UK postage is free on orders of £100 or more.
- Outside the UK? Email hello@hydefamilyjam.com and we’ll sort out postage with you.
- We aim to post your order within 2 working days. We’re a band, so if we’re away and it’ll take longer, we’ll email you to let you know.
- UK orders usually arrive 2 to 3 working days after we post them.
- If your order hasn’t arrived within 10 working days of us posting it, email us and we’ll send a replacement or refund you.
Pre-orders
- Some items aren’t made yet, like the Christmas 2026 print. They’re marked Pre-order on the shop, on the product page and on the button.
- Pre-orders are posted from 10 December 2026, or you can collect yours at any of our shows from 10 December.
- If your order has other things in it too, we’ll post everything together from 10 December.
- You can cancel a pre-order for a full refund at any time before we post it.
Collect at a show: free
- Pick the show you’re coming to at checkout. We’ll bring your order and keep it at the merch stand.
- Give your name at the merch stand on the night. We may ask to see your order email.
- Can’t make that show? Email us before the show and we’ll either hold it for another show or post it to you for the usual postage.
- We ask for your address at checkout too, just in case.
- If you don’t collect it, we’ll keep it for 3 months and email you twice in that time. You can collect it at any of our shows, or pay the usual postage and we’ll post it sooner.
- If it still hasn’t been collected after 3 months, we’ll email you a link to pay the usual postage for your order, and post it to the address you gave at checkout once you’ve paid. If you haven’t collected it or paid for postage within 30 days of that email, we’ll cancel the order and refund what you paid, minus the postage cost to cover our costs of holding it.
Changing your mind
If you change your mind about something you bought online, you can cancel within 14 days of getting it, for any reason. For posted orders, that’s 14 days from delivery. For collected orders, it’s 14 days from the night you collected it.
To cancel:
- Email hello@hydefamilyjam.com with your order number and what you’re returning. You don’t need to give a reason.
- Post it back to us within 14 days of telling us. We’ll reply with the return address.
- Items must come back unused and unwashed, in the condition you got them.
You pay the return postage. We’ll refund the price of the item and the standard UK postage you paid for the original delivery, within 14 days of getting the item back. Refunds go back to the card or PayPal account you paid with.
What you can’t return if you change your mind
- Signed or personalised items. Anything we’ve signed or personalised for you is made to order, so it can’t be returned just because you’ve changed your mind.
- CDs you’ve unsealed. CDs can only be returned for a change of mind if the seal is unbroken.
- Tickets. Tickets are for a show on a set date, so there’s no 14-day cooling-off period. See “Tickets” in our Terms.
None of this affects what happens if something is faulty.
Faulty or wrong items
If something arrives damaged, faulty or isn’t what you ordered, email us with a photo within 30 days. We’ll replace it or refund you in full, and we’ll cover the return postage. This applies to signed and personalised items too. Your legal rights under the Consumer Rights Act 2015 aren’t affected.
Sizes
Check the size guide on each T-shirt page before you order. If a size doesn’t fit, return it unworn under “Changing your mind” for a refund, then place a new order for the size you need. We don’t swap sizes directly.