This explains what personal information we collect, why, and what we do with it.
Who we are
Hyde Family Jam Merchandise & Tickets Ltd (company number 15667248), Cedar Lodge, York Road, Shiptonthorpe, York, YO43 3PH, is responsible for your personal information. Contact us about privacy at hello@hydefamilyjam.com.
What we collect and why
When you buy merch
- What we collect: Name, email, phone (optional), postal address if posted, the show you’re collecting at, what you bought
- Why: To take payment, send or hand over your order, and contact you about it
- Legal basis: To carry out our contract with you
When you send a booking enquiry
- What we collect: Name, email, phone (optional), event details, how you heard about us, your message
- Why: To reply with availability and a quote
- Legal basis: Our legitimate interest in replying to people who contact us
When you join our mailing list
- What we collect: Email address, and your name if you give it
- Why: To tell you about shows, tickets and merch
- Legal basis: Your consent. You can unsubscribe at any time from any email.
When you email us
- What we collect: Whatever you send
- Why: To reply
- Legal basis: Our legitimate interest in replying to people who contact us
We don’t collect more than we need, and we never sell your information.
Who we share it with
We only share your information with services that help us run the shop and the band:
- Stripe and PayPal: to take payments. They handle your card details. We never see them.
- Hostinger: hosts our website and stores order and enquiry records.
- Our mailing list: when you sign up on this website, your email address is saved on the site and emailed to us. If we move the list to an email service, we’ll name it here first.
- Google: our email (hello@hydefamilyjam.com) runs on Google Workspace, so orders, enquiries, sign-ups and emails reach us through Gmail. PayPal’s checkout also uses Google reCAPTCHA to stop fraud.
- Ticket Tailor: sells tickets for some of our shows. When you buy a ticket there, their privacy policy applies too.
- Royal Mail: gets your name and address on the parcel when we post an order.
Some of these companies may store data outside the UK. When they do, they use the safeguards UK law requires, such as the UK’s approved contract clauses.
How long we keep it
- Orders: 6 years after the order. The law requires us to keep business records for tax.
- Booking enquiries: 2 years after we last heard from you, unless you book us. If you do, we keep them as part of our business records.
- Mailing list: until you unsubscribe.
- Emails: 2 years after we last heard from you, unless they’re part of an order or booking.
Cookies
At the moment, our website only uses cookies it needs to work. These remember your basket, keep checkout secure and help Stripe and PayPal prevent fraud. These cookies don’t need your consent.
If we add analytics or advertising cookies in future, we’ll ask your permission first with a cookie banner, and you’ll be able to say no.
Your rights
You can ask us to:
- send you a copy of the information we hold about you
- correct anything that’s wrong
- delete your information, unless we have to keep it, for example order records for tax
- stop using your information for something you object to
- stop sending you marketing emails (or use the unsubscribe link in any email)
Email hello@hydefamilyjam.com and we’ll reply within one month.
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to sort it out first.
Last updated: 22 October 2026