These terms apply when you buy merch from hydefamilyjam.com. By placing an order you agree to them. They don’t affect your legal rights as a consumer.
About us
This website is run by Hyde Family Jam Merchandise & Tickets Ltd, company number 15667248, registered in England. Registered office: Cedar Lodge, York Road, Shiptonthorpe, York, YO43 3PH. Email: hello@hydefamilyjam.com.
Orders
- When you place an order, we’ll email you to confirm we’ve received it. The contract between us starts when we email that confirmation.
- We sell to customers in the UK only.
- If we can’t fulfil your order, for example because an item has sold out, we’ll tell you and refund you in full.
- Some items are pre-orders, marked Pre-order on the shop and product page. They’re posted or ready to collect from the date on the product page, and you can cancel one for a full refund at any time before we post it.
Prices and payment
- Prices are in pounds sterling. We’re not VAT registered, so no VAT is charged.
- Delivery costs are shown at checkout before you pay.
- Payments are handled securely by Stripe and PayPal. We never see or store your full card details.
- If we’ve made an obvious pricing mistake, we’ll contact you before sending your order. You can then go ahead at the right price or cancel for a full refund.
Delivery, collection and returns
How we post orders, how collecting at a show works, and how to cancel or return something are all on our Delivery and returns page, which forms part of these terms.
Signed and personalised items
When you ask us to sign or personalise something, check the spelling of any names you give us. We’ll make it exactly as you ask. Personalised items can’t be returned for a change of mind, but they’re still covered if they’re faulty.
If a show is cancelled while your merch is waiting there
If the show you picked for collection is cancelled or moved, we’ll email you. You can then collect at another show, have it posted for free, or cancel for a full refund.
Tickets
Most tickets for our shows are sold by the venue or through Ticket Tailor, and their terms apply to the ticket itself.
- Tickets for a show on a set date can’t be cancelled within 14 days like merch can. This is the law for event tickets.
- If a show is cancelled, you’ll get a full refund of the ticket price. Booking fees cover the cost of selling the ticket and aren’t refundable.
- If a show is moved to a new date, your ticket is still valid. If you can’t make the new date, you can ask for a full refund.
- If you can’t come to a show that’s still going ahead, we can’t refund your ticket, but you’re welcome to pass it to a friend.
Our responsibility to you
If we break these terms, we’re responsible for any loss you suffer that’s a foreseeable result of that. We’re not responsible for losses that weren’t foreseeable, or for business losses. Nothing in these terms limits our responsibility where the law doesn’t allow it, for example for death or injury caused by our negligence, or for fraud.
Artwork
All artwork on our merch and this website is by Kai West and belongs to Hyde Family Jam. Please don’t copy or reuse it without asking.
Changes and law
We may update these terms from time to time. The terms on the website when you order are the ones that apply to your order. These terms are governed by the law of England and Wales.
Last updated: 22 October 2026